You can contact us at:
Office Hours - Monday - Friday 9:30AM - 5:30PM EST
2107 Corporate Drive
Boynton Beach FL, 33426
OVERSEAS ORDERS AND INQUIRIES
EUROPE - MARC MAGID: PHONE +44 7739 048979 (IN BRITAIN 07739 048979)
AUSTRALIA - BILL SARGENT: PHONE +61 7 3889 5415
(IN AUSTRALIA - FREE CALL 1 800 809963)
EMAIL for questions on products or status of any order
Thank you for visiting our site, dedicated to bringing you Authentic reproductions of Family name Coats of Arms and Family Name Histories. This site is powered by The Historical Research Center.
Shipping and Returns:
Framed and large items are shipped via UPS ground. Names that are currently in the database are shipping out in 7-10 business days. Names not in the database are sent to our dedicated Research Department (The largest facility of it's kind in the World) and shipped out in 5-7 weeks. Hand-painted items take between 6-8 weeks for completion. Please allow 10-12 weeks for Heirloom Embroideries as they are all hand stitched. All unframed histories are placed in a tube and shipped via the US postal service.
All of Family-Crest.com & The Historical Research Center's heraldic products are custom made and personalized to be a worthy reflection of your family name.
You can be assured that your order is subject to our strict quality control procedures. Hand made items are created by our skilled heraldic artists, based on descriptions contained in historical records, and variations may occur due to artistic interpretation. Due to the personalized nature of our products cancellations will not be accepted by The Historical Research Center without prior notification. Cancellations are subject to a 50% cancellation fee in order to reimburse The Historical Research Center for time and materials used. If your Heraldic product was received damaged, you must notify us within 30 days of receipt for repair or replacement.